Returns Department


How To Return Your Item

If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 14 days of receipt. We will issue a full refund (excluding original delivery charge) on receipt, or exchange the item for a different size / colour if preferred. Some products are non-returnable. Please note:

* The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
* The cost of returning the item to us is your responsibility.
* The parcel can take up to 7 working days to be returned to our Warehouse, unless sent via special delivery.

If you have an account with us, please login to your account, click on the returns link and submit your return request. We will then issue you with a Returns Authorisation Number (RAN) and further instructions on how to return your goods.

If you do not have an account with us, please click on the following link https://www.zapclothing.com/rma/guest/login/ and fill in your order details. We will then issue you with a Returns Authorisation Number (RAN) and further instructions on how to return your goods.

**PLEASE NOTE** - You must submit a returns request in order to return your goods. Please see instructions above

Returning Address

Returns Dept
Zap Clothing
65 Queens Rd
Buckhurst Hill
Essex
IG9 5BW